Truist App Not Working Troubleshooting Tips and Solutions


In this digital age, mobile banking apps have become an essential part of our daily lives. Truist Bank’s mobile app, known for its convenience and user-friendly interface, allows customers to manage their finances on the go.

However, like any technology, the Truist app may encounter issues and disruptions, leaving users frustrated and inconvenienced.

Here we will explore common problems faced by users when the Truist app not working and provide helpful troubleshooting tips and solutions to get it up and running smoothly again.

Understanding the Truist App

Before diving into troubleshooting, let’s take a moment to understand the Truist app and its functionalities. 

The app allows users to check account balances, transfer funds, pay bills, deposit checks, and access other essential banking services securely from their mobile devices. With features like fingerprint login and customizable alerts, the Truist app aims to provide a seamless banking experience for its customers.

Common Issues When Truist App is Not Working

  • App Crashes on Launch
    • Experiencing frequent crashes when trying to open the app.
  • Login Issues
    • Inability to log in to the app, even with the correct credentials.
  • Slow Loading Times
    • The app takes an unusually long time to load.
  • Transaction Errors
    • Facing errors or delays when making transactions through the app.
  • Missing Features
    • Certain features or functionalities are unavailable or not working as expected.
  • No Internet Connection
    • App shows a “No Internet Connection” message, even with a stable internet connection.
  • Error Messages
    • Receiving cryptic error messages that are hard to understand.

Troubleshooting Steps

Now that we have identified the common issues, let’s explore some troubleshooting steps to resolve them:

1. Check for App Updates

Ensure that your Truist app is up to date. Developers regularly release updates to fix bugs and improve performance.

2. Restart the App

Close the app completely and reopen it. Sometimes, a simple restart can resolve minor glitches.

3. Restart Your Device

Restart your mobile device to refresh the system and clear any temporary issues.

4. Check Internet Connection

Verify that you have a stable internet connection. If you’re on Wi-Fi, try switching to mobile data or vice versa.

5. Clear Cache and Data

Clearing the app’s cache and data can help resolve persistent issues.

6. Reinstall the App

Uninstall the Truist app, then reinstall it from the official app store.

7. Update Device Software

Make sure your mobile device’s operating system is up to date. Outdated software can cause compatibility issues.

8. Disable VPN and Proxy

If you use a VPN or proxy, disable it temporarily to check if it’s causing the problem.

9. Contact Customer Support

If the issue persists, reach out to Truist customer support for personalized assistance.


In conclusion, the Truist app is a powerful tool that allows users to manage their finances conveniently.

However, occasional technical issues may disrupt the app’s functionality. By following the troubleshooting steps mentioned here you can resolve common problems and enjoy a smooth mobile banking experience with the Truist app.


  • Why is my Truist app not working after updating it?
    • After updating the app, certain settings or data might conflict with the new version. Try clearing the app’s cache and data or reinstalling it to resolve the issue.
  • Can I use the Truist app on multiple devices?
    • Yes, you can use the Truist app on multiple devices as long as you log in with the same account credentials.
  • What should I do if I forgot my Truist app PIN?
    • If you forgot your PIN, the app will provide an option to reset it by verifying your identity through registered contact information.
  • Why do I keep receiving “transaction failed” errors?
    • “Transaction failed” errors can occur due to various reasons, such as insufficient funds, technical glitches, or server issues. Double-check your account balance and try again later.
  • Is the Truist app safe to use for mobile banking?
    • Yes, the Truist app employs advanced security measures to protect user information and transactions. However, it’s essential to follow best practices, such as keeping your login credentials confidential and enabling biometric authentication when available.

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